Change Manager - Prescribers and Clinicians - 25-Aug-2025 – 25-04059

Job Title:

Location:

Employment Type: (Full-time or contract)

Duration:



About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.



Job Description:



Responsibilities:



The Department of Health (DoH) requires a Change management Lead – Prescriber and Clinician Engagement (CM3) to support the CIS Program. The role of Change management Lead encompasses several activities to lead the planning and implementation of Prescriber and Clinician engagement strategies to build shared ownership and collaboration, awareness of the program, understanding of impacts and benefits and motivate and engage these impacted groups to be part of the transformation.

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The Change management Lead will be required to work closely with HR, Comms, CMIOs, CNIOs and other program leaders to deliver tactics that build readiness of Prescribers and Clinicians.

With the support of the rest of the Change Management Team, Clinical Team Lead, and Project Managers the CM will be responsible for:

• Lead the development and design of change management approaches to support Prescribers and Clinicians


• Lead the planning and coordination of engagement events, including preparation of agendas, content, and translation. ​


• Lead the collection of Change Impacts relevant to Prescriber and Clinician Audiences. ​


• Plan, track and manage tasks using the Program management tool – Jira. ​


• Work with the Change Management and Communications Lead to identify and mitigate risks and resolve issues. ​


• Collect feedback through Prescriber and Clinician networks, analyze Change Readiness Survey results and respond to this feedback by adapting engagement tactics ​

The chosen individual's work will be comprised of a mixture of steady state and project-based efforts.



Some after hours and weekend work may be required for the successful candidate, however, any overtime or work during non-business hours must be approved in advance.



Requirements / Qualifications:



General Duties:

• Has proven experience in Change Management and in the development of change management programs


• Has proven experience in the development of training and communication plans


• Has experience in the delivery of a Benefits Evaluation Strategy and Plan


• Has experience facilitating workshops


• Has experience in presenting to Senior Management levels


• Identifies and assesses change impacts to the organizations business processes and technology solutions


• Analyses and evaluates each alternative based on business and technical impact and cost/benefit considerations, and proposes, justifies, plans and costs the implementation of the selected alternative.


• Engages stakeholders in contributing to effective change


• Develops and/or implements a change management process and tools


• Plans, directs and controls the activities of a the change management team within scheduled time and cost parameters


• Supervision:


• May work independently or under the general supervision of a Program Director.


• The Change Manager provides work leadership to business owners and reports project related changes to the Project Manager

Mandatory Requirements

No.	Requirement	Required
M1	Post-secondary education in a health-related discipline. Consideration may be given to those with equivalent training and relevant experience.	Yes
M2	Must have at least 5 years of experience in a senior-level change management or healthcare leadership role (e.g., Change Lead or Sr. Specialist) leading transformation initiatives where healthcare providers were directly impacted.	5+ years
M3	Must demonstrate experience managing change related to clinical documentation, clinical workflow, and/or large-scale healthcare technology projects (e.g., Clinical Information Systems, EHRs, or digital transformation projects) with clinical user groups.	5+ years
M4	The candidate must be available to start work on or about the date specified in Section 8 of the SOW.	Yes
M5	Limit the number of submissions for each vendor to 2.	Yes

Scored Requirements

No.	Requirement	Desired Experience
S1	Demonstrated experience leading and managing change initiatives. While demonstrating the ability to develop and execute effective change management strategies, communications, and engagement plans in complex, dynamic environments - Particularly those involving technology-enabled transformation and a high degree of ambiguity. Demonstrate 7+ years of experience working in a healthcare setting, with at least 5 years in a change leadership capacity. Must include significant experience designing and leading change strategies for clinical stakeholders, including prescribers and clinicians, in complex transformation initiatives. Must demonstrate ability/experience with: Leadership of clinical change strategies Deep engagement with healthcare providers Collaboration with CMIOs, CNIOs, and clinical leaders Development of clinician readiness and engagement strategies	7+ Years
S2	Demonstrated experience as a Senior Change Manager or Change Management Lead in a clinical CIS transformation context where healthcare providers are directly impacted by the change. Including experience developing fit for purpose clinical engagement and readiness strategies, communicating benefits and impacts, and supporting adoption. Experience leading CIS adoption and change impact assessments Development and oversight of change plans and adoption metrics	5+ Years
S3	Facilitation skills: demonstrated experience in leading change workshops or education sessions with healthcare providers working in public healthcare settings, with specific examples of understanding clinical workflows, terminology, and stakeholder dynamics.	5+ Years
S4	Candidate can demonstrate bilingualism in French and English (Written and verbal), able to lead engagement, communications, and training initiatives in both languages.	5+ Years
S5	Candidate demonstrates a strong proficiency of Microsoft Office 365 suite (Excel, Word, PowerPoint, Visio, Outlook, Teams), Zoom, and Atlassian's JIRA software in a workplace setting with hands on experience.	5+ Years
S6	Candidate has formal training in change management methodologies, such as Prosci, ACMP, or equivalent, with the ability to apply structured approaches to organizational change.	Yes

WORK LOCATION AND TRAVEL

The location of work will be remote, but the proponents should be able to travel to the province of New Brunswick at least once a month throughout the project duration.



DELIVERABLES

• The successful proponents must deliver the following, to successfully complete the engagement:


• Lead planning and implementation of Prescriber and Clinician engagement strategies to build shared ownership and collaboration, awareness of the program, understanding of impacts and benefits and motivate and engage these impacted groups to be part of the transformation.


• Partner with CMIOs, CNIOs and other program leaders to deliver tactics that build readiness of Prescribers and Clinicians.


• Collaborate directly with communications, engagement and HR resources as needed.


• Lead the planning and coordination of engagement events, including preparation of agendas, content, and translation.


• Lead the collection of Change Impacts relevant to Prescriber and Clinician Audiences.


• As the CMC team grows, oversee day to day work of team members supporting Prescriber and Clinician engagement activities.


• Plan, track and manage tasks using the Program management tool – Jira.


• Work with the CMC Lead to identify and mitigate risks and resolve issues.


• Collect feedback through Prescriber and Clinician networks, analyze Change Readiness Survey results and respond to this feedback by adapting engagement tactics

The individual will be required to sign a non-disclosure agreement and complete the Department's Privacy Training prior to commencing the assignment.





Employment Practices:

EEO, ADA, FMLA Compliant

VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.