Energy & Utilities99.99% Platform Uptime Achieved
With VLink’s application enhancement and 24×7 enterprise support, a leading government energy conglomerate ensured uninterrupted services, digitized 270+ processes, and improved operational efficiency across 70+ sites.
About the Client
The client is one of India’s largest government-owned energy sector organizations, managing a large-scale digital ecosystem supporting mission-critical operations across multiple departments and regional sites.
Their platform runs on a complex infrastructure of 50+ servers, multiple enterprise applications, and legacy systems. With increasing user load and expanding digital initiatives, the organization required a trusted technology partner to ensure stability, modernization, and continuous performance optimization.
VLink was engaged to enhance, maintain, and support their enterprise applications while driving large-scale process digitization and infrastructure resilience.
Challenges
Managing a Complex, High-Availability Government Platform
The organization faced several operational and technical challenges:
High Dependency on Legacy Systems
Critical business processes were tightly integrated with older systems, making enhancements and upgrades risky and complex.
Performance & Stability Across Multiple Sites
With operations spanning 70+ locations, maintaining consistent performance and uptime was difficult without centralized monitoring and proactive support.
Manual & Fragmented Business Processes
Many departmental workflows were still semi-manual, leading to delays, inefficiencies, and limited visibility.
Need for 24×7 Support & Disaster Readiness
Given the critical nature of operations, the platform required round-the-clock monitoring, rapid issue resolution, and a strong Disaster Recovery (DR) strategy.
Our Approach
Building a Stable, Scalable & Digitally Enabled Enterprise Platform
VLink deployed a dedicated team of 8–10 enterprise support engineers, developers, and application admins to ensure continuous improvement and operational stability.
We followed a proactive support and modernization strategy focused on:
- 24×7 monitoring and L1–L2 support for mission-critical applications
- Centralized Enterprise Content Management (ECM) implementation
- Gradual digitization of departmental business processes
- Continuous performance audits and system optimization
- Strengthening Disaster Recovery (DR) and high-availability infrastructure
Through close coordination with multiple departments, we ensured minimal disruption while modernizing core systems.
The Solution
Enterprise Application Enhancement & End-to-End Support
Centralized Enterprise Content Management (ECM)
We implemented a robust ECM solution on IBM FileNet, creating a centralized digital repository for documents, records, and enterprise content. This improved accessibility, governance, and compliance.
270+ Business Processes Digitized
Using IBM BPM, VLink digitized and automated over 270 business processes across 17 functional departments, significantly reducing manual effort and turnaround time.
E-Office & Digital Signatures Integration
We enabled e-Office workflows and electronic signatures, helping departments move toward a paperless, faster decision-making environment.
Legacy System Integration
Our team ensured seamless integration between modern applications and legacy systems, maintaining business continuity while enabling modernization.
24×7 Monitoring & Support Across 70+ Sites
We provided round-the-clock monitoring, proactive issue resolution, and L1–L2 admin support, ensuring consistent performance across all locations.
Regular Upgrades & Patch Management
From IBM BPM to IBM BAW upgrades to periodic FileNet and database patching, we ensured the platform remained secure, updated, and high-performing.
Disaster Recovery with 99.99% Availability
VLink supported the setup of a robust DC–DR architecture, including replication and regular DR drills, achieving 99.99% platform availability.
Results
99.99% system uptime
through strong DC–DR and proactive monitoring
270+ processes digitized
improving speed, transparency, and efficiency across departments
24×7 support coverage
across 70+ sites, ensuring uninterrupted operations
Technology Stack
IBM FileNet (ECM)
IBM BPM / IBM BAW
Ready to Modernize and Support Your Enterprise Platforms Like This?
VLink helps large enterprises and government organizations achieve high availability, operational efficiency, and large-scale process digitization through expert application support and modernization.
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