Mission Control Operations Engineer – 25-03885

Job Title: Mission Control Operations Engineer

Location: Wilmington, DE

Employment Type: Contract

Duration: 6 to 12 Months



About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.



Role Responsibility

You will have complete ownership of ensuring that changes were fully completed, and any affected services restored.

You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis.

Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment

Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems'/applications' design to understand and improve the operating quality of production environments.

Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed.

Engineer solutions to expedite recovery of environment post weekend maintenances.

Using ServiceNow for Incident and Problem management.

Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis 

Stakeholder management, IM and PM experience.

 

Qualifications

A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)

3-5 years or experience in a Production Support role.

Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.

Prior experience with Incident management and Problem management.

Prior system administration experience highly desirable.

Understanding of the following programming languages to identify Error Codes and provide support, pass on incident to the right team

Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.

Possess a positive demeanor and ability to work as a teammate in fast paced environment.

Build opportunities to integrate and automate operational processes, procedures, and tooling.

Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.

Keen interest and willing to learn any of these technologies: Ansible, Chef, , AWX (front end of Ansible), Service Now, Cutover, Kafka, Kubernetes, Grafana & Prometheus



Pluses

Ability to drive projects, project planning and documentation.

 



Employment Practices:

EEO, ADA, FMLA Compliant

VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.