Date Of Opening:Jul 30 2025

Customer Service Executive22-00254

Required Experience:

  • Gaithersburg ,MARYLAND ,US
  • Date of Posting : Feb 04 2022
  • Full Time/Contract
Job Title: Customer Care Executive

Location: Gaithersburg, MD

Employment Type: Contract


 

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

 

Job Description:

Responsibilities:



 




  • Handle and resolve Customer, Agency and Corporate complaints.

  • Communicate with customers by phone, email or written correspondence.

  • Respond promptly to Customer, Agency and Corporate complaints.

  • Direct requests and unresolved issues to the designated source (internal organizational partners and vendors).

  • Keep detailed records of customer interactions and transactions using Hughes ticketing system.

  • Regularly follow up on customer interactions.

  • Monitor dialogue across designated social media channels, updating content, replies and discussions in a timely manner.

  • Create a comfortable customer-facing environment building relationships with online customer.



Basic Requirements:



 




  • Associate Degree or higher

  • 5 years of experience in customer care/customer service.

  • 5 years of experience resolving customer escalations.



Preferred Qualifications



 




  • Bachelor's degree in Business, Communications or other related fields.

  • Excellent communication skills.

  • Strong writing and documentation skills.

  • Good listening skills.

  • Clear and pleasant speaking voice.

  • Problem analysis and problem solving skills.

  • Ability to organize/manage high volumes of work and prioritize to meet deadlines.

  • Works well in a collaborative work environment.

  • Ability to handle a fast-paced environment.

  • Uses social media monitoring tools, have the ability to blog and understand blogging best practices.

  • Microsoft Office Suite.

  • Salesforce.



 




 

Employment Practices:

EEO, ADA, FMLA Compliant

VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.

 


 

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