Customer Service Executive – 22-00254

Responsibilities:

• Handle and resolve Customer, Agency and Corporate complaints.


• Communicate with customers by phone, email or written correspondence.


• Respond promptly to Customer, Agency and Corporate complaints.


• Direct requests and unresolved issues to the designated source (internal organizational partners and vendors).


• Keep detailed records of customer interactions and transactions using Hughes ticketing system.


• Regularly follow up on customer interactions.


• Monitor dialogue across designated social media channels, updating content, replies and discussions in a timely manner.


• Create a comfortable customer-facing environment building relationships with online customer.

Basic Requirements:

• Associate Degree or higher


• 5 years of experience in customer care/customer service.


• 5 years of experience resolving customer escalations.

Preferred Qualifications

• Bachelor's degree in Business, Communications or other related fields.


• Excellent communication skills.


• Strong writing and documentation skills.


• Good listening skills.


• Clear and pleasant speaking voice.


• Problem analysis and problem solving skills.


• Ability to organize/manage high volumes of work and prioritize to meet deadlines.


• Works well in a collaborative work environment.


• Ability to handle a fast-paced environment.


• Uses social media monitoring tools, have the ability to blog and understand blogging best practices.


• Microsoft Office Suite.


• Salesforce.