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Wednesday, November 18, 2026 at 11:00 AM Eastern Standard Time (U.S. /CANADA)

The Hidden CX Problem in the API Economy

What It Takes to Power AI-Driven Experiences

WEBINAR HOSTS & PANELISTS:

Vipul Narula

Vipul Narula

SVP of AI Solutions & Engineering-VLink; Led transformations for Goldman Sachs, Citi, Credit Suisse & TD Bank

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Tracy Gardner

Director and Host, Tech Webinar Series- VLink

Why attend this webinar:

Connecting enterprise systems, APIs, and AI to power smarter customer experiences.
AI is changing how customers discover, engage with, and buy from businesses. But disconnected systems, siloed data, and legacy workflows can hold enterprises back.
The challenge goes beyond adopting AI. It requires modernizing architecture, connecting applications and data, and enabling intelligent workflows- without compromising security, compliance, or business continuity.
Join us for a practical discussion on Wednesday, Nov 18th at 11 EST on how API-led architecture, enterprise integration, and agentic AI can help organizations overcome these barriers, accelerate execution, and unlock new business opportunities.

  • Attendee Perk- Register and attend to receive an Agentic Customer Experience Readiness Checklist to assess how prepared your systems, workflows, and teams are for AI-driven customer interactions. And for joining us live, we’ll take care of your next coffee. 

You’ll hear practical perspectives on:

  • Why businesses need to respond now: How agentic AI is reshaping customer expectations and creating new competitive pressures.
  • What’s changing in business architecture: The shift toward connected systems, APIs, and intelligent workflows.
  • What organizations must overcome: Legacy technology, integration gaps, governance, and operational constraints.
  • What a practical path forward looks like: An achievable approach to building and evolving customer-centric, agentic architecture.

    We hope to see you there!
    Note: Can’t make it to the live session? No worries! We’ll send the recording to everyone's email who registers. 
Wednesday, November 18, 2026 at 11:00 AM Eastern Standard Time (U.S. /CANADA)

The Hidden CX Problem in the API Economy

Register Today

Can’t join live? We’ll send the webinar recording to your inbox.

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